Warranty Policy

At Belluirea, we are committed to offering elegant, comfortable, and high-quality women’s sleepwear designed for restful nights, relaxed mornings, lounging at home, travel, and everyday comfort. Every item is carefully selected to combine softness, style, comfort, and reliable quality. Your satisfaction is important to us, and we proudly stand behind every product we sell.

1. Warranty Coverage

All women’s sleepwear purchased from Belluirea is covered by a 30-day quality assurance warranty starting from the date your order is delivered.

This warranty covers manufacturing-related defects, including:

Manufacturing defects or production faults
Faulty stitching, seams, hems, or garment construction
Defective buttons, zippers, hooks, clasps, drawstrings, or other fasteners under normal use
Fabric defects that affect the appearance, comfort, or functionality of the sleepwear
Defects involving lace, prints, embroidery, elastic waistbands, straps, trims, or decorative details caused during manufacturing
Sleepwear that arrives damaged due to manufacturing or production-related issues

2. What Is Not Covered

This warranty does not cover:

Normal wear and tear resulting from regular use
Damage caused by improper washing, drying, ironing, or garment care
Shrinkage, fading, pilling, stretching, or color transfer caused by failure to follow the care instructions
Damage resulting from misuse, accidents, excessive pulling, snagging, or improper storage
Unauthorized alterations, tailoring, repairs, or modifications
Damage caused by sharp objects, chemicals, cosmetics, perfumes, oils, or other external factors
Natural changes in fabric softness or appearance after repeated washing and use
Loss, theft, or intentional damage

3. How to Submit a Warranty Claim

If you believe your Belluirea sleepwear has a manufacturing defect, please contact our customer support team within the warranty period.

To help us review your claim, please include:

Your order number
A detailed description of the issue
Clear photographs showing the defect or damage
Photographs of the product label, packaging, or shipping label where relevant

Please keep the affected item and its original packaging until your claim has been reviewed. Our support team will carefully assess the information provided and respond as quickly as possible.

4. Resolution Options

If your warranty claim is approved, Belluirea may, depending on the circumstances:

Send a replacement sleepwear item
Issue a partial or full refund
Provide store credit for a future purchase
Offer another appropriate solution based on the specific issue

The available resolution may depend on product availability, the nature of the defect, and the information provided with the claim.

5. Claim Processing Time

Warranty claims are generally reviewed within 3–5 business days after all required information has been received.

If your claim is approved, we will provide complete instructions regarding your replacement, refund, store credit, or other resolution by email.

6. Warranty Limitations

This warranty applies only to the original purchaser and only to products purchased directly from the official Belluirea website.

The warranty is limited to the remedies specifically described in this policy and does not cover indirect, incidental, or consequential damages to the fullest extent permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.

7. Sleepwear Care Recommendations

To help maintain the softness, appearance, and quality of your Belluirea sleepwear, we recommend:

Always follow the care instructions shown on the garment label.
Wash with cold or lukewarm water using a mild detergent.
Use a gentle washing cycle for delicate fabrics.
Place lace, satin-feel, or delicate garments inside a laundry bag where appropriate.
Wash light and dark colors separately.
Avoid bleach and harsh cleaning chemicals.
Do not wring or excessively stretch delicate garments.
Air dry whenever possible to help preserve the fabric and garment shape.
Iron only when permitted and use the recommended temperature for the fabric.
Store sleepwear in a cool, dry place away from direct sunlight and moisture.

8. Contact Information

If you have any questions regarding this Warranty Policy or would like to submit a warranty claim, please contact us:

Store: Belluirea
Address: Via Alessio Lorenzini 23, 06123 Perugia, Perugia, Italy
Email: contact@belluirea.com
Phone: +39 4320055369
Full Name: Angelica Barbagiovanni Cirnera