Politique de remboursement

Store: Belluirea
Address: Via Alessio Lorenzini 23, 06123 Perugia, Perugia, Italy
Email: contact@belluirea.com
Phone: +39 4320055369
Full Name: Angelica Barbagiovanni Cirnera

At Belluirea, we are dedicated to providing premium-quality women's fashion and ensuring every customer enjoys a smooth and satisfying shopping experience. If your purchase does not meet your expectations, we're here to help with a simple and transparent return process.

1. 60-Day Satisfaction Guarantee

Every purchase made through Belluirea is backed by our 60-day satisfaction guarantee. If you are not completely satisfied with your order, you may request a return within 60 days of the delivery date, provided the item meets the conditions outlined in this policy.

Returned products must comply with our eligibility requirements before a refund can be approved.

2. Return Requirements

To qualify for a return, please ensure that:

  • The product has not been worn, washed, altered, or damaged after delivery.
  • It is returned in its original packaging together with any accessories or tags included with the order.
  • You provide your order confirmation, receipt, or order number as proof of purchase.

Returns that fail to meet these conditions may be declined.

3. Requesting a Return

To begin the return process, please email our customer support team at contact@belluirea.com. Include your order number along with the reason for your return request.

After reviewing your request, we will provide you with the appropriate return address and complete return instructions. Please do not send items back before receiving authorization from our support team.

4. Refund Processing

Once your returned item has been received and successfully inspected, approved refunds will be processed back to your original payment method within approximately 5–10 business days. Depending on your financial institution, additional processing time may be required before the refund appears in your account.

5. Exchanges

At this time, Belluirea does not offer direct exchanges. If you wish to receive a different size, color, or product, simply return your eligible item for a refund and place a new order through our online store.

6. Damaged or Incorrect Orders

If you receive an item that is damaged during transit, defective, or different from what you ordered, please notify us within 7 days of delivery. Include your order number and clear photographs showing the issue so we can evaluate the claim and arrange a replacement or full refund when appropriate.

7. Items Not Eligible for Return

For hygiene, health, and safety reasons, certain products cannot be returned once delivered. These may include intimate apparel, underwear, personal care products, or any item with opened hygiene seals. Any exclusions will be clearly stated on the applicable product page.

8. Refund Delays

If your refund has not appeared after receiving our confirmation email and waiting up to 10 business days, we recommend that you:

  1. Review your bank account and recent transactions.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still require assistance, email us at contact@belluirea.com.

9. Need Assistance?

If you have any questions regarding returns, refunds, or your order, our customer support team is always ready to assist you. Please contact us at contact@belluirea.com, and we'll be happy to help.